REFUND & RETURN POLICY

Effective Date: January 1, 2026

At Lijukeen Enterprise, we are committed to ensuring customer satisfaction. Our return and refund policy is designed to be simple, straightforward, and fully compliant with local consumer standards. If you are unhappy with your purchase for any reason, please review our guidelines below on how to return or exchange your item.

1. Return Window

Customers may request a return or exchange within 14 days from the date of delivery or purchase.

2. Eligibility & Condition of Items

To qualify for a successful return, your item must meet all of the following conditions:

• The item must be unused, undamaged, and in the same **original condition** that you received it.
• The product must be in its original packaging with all included accessories, manuals, and tags intact.
• You must provide a valid receipt or proof of purchase.

3. Refunds & Exchanges

Once we receive and inspect your returned item, we will contact you via phone or email within 24 hours to confirm the approval or rejection of your return.

• **Refunds:** If approved, your refund will be processed and automatically issued to your original payment method (such as M-Pesa or Bank account) within 14 business days.
• **Exchanges:** If you prefer an exchange for a defective, damaged, or alternative product, your replacement item will be dispatched within 14 business days, subject to product availability.

4. Non-Returnable Items

The following items cannot be accepted for a return or exchange:

• Items reported or brought back more than 14 days after delivery.
• Items showing clear signs of use, alterations, installation, or tampering.
• Products missing their original packaging, parts, or accessories.
• Items explicitly marked as final sale or clearance.

5. Return Procedure

To initiate your return or exchange seamlessly, follow these steps:

1. Contact us within 14 days of delivery via phone/WhatsApp or email.
2. Provide your order details, proof of purchase, and clear photos if the item arrived damaged or defective.
3. Bring or ship the item directly to our verification center location detailed below. Please note that return shipping costs are non-refundable.

6. Contact Information & Support

If you have any questions or need immediate assistance regarding your return window, please reach out to us:

Phone/WhatsApp: +254 796 874 630
Email: support@lijukeenenterprise.co.ke
Location: Gaberone Road, Gaberone Plaza, 3rd Floor, Shop T3, Nairobi, Kenya
Business Hours: Monday – Saturday: 8:00 AM – 6:00 PM

By completing a purchase with us, you agree to the terms of this Refund & Return Policy.

Lijukeen Enterprise – Quality You Can Trust